Ticketing & Fares

Retail market review conclusions

7 September 2015

ORR’s Retail Market Review focused on who sells tickets, what tickets are sold, where and how tickets are sold, and the ticket format. We considered this from the point of view of the industry rules and practices that govern how all retailers (train operating companies (TOCs) and third party retailers) sell tickets.

Buying a train ticket

19 March 2015

Information to help you understand the differences between rail tickets, why these might be important to you, and some other hints and tips.

Retail market review - consultation on the potential impacts of regulation and industry arrangements and practices for ticket selling

11 February 2015

ORR's retail market review considers how regulation and industry practices and arrangements for ticket selling are facilitating choice and promoting investment and innovation in the best interests of passengers. This consultation document set out these arrangements, and identified potential impacts on the retail market.

Fares and penalty fares

6 December 2013

Some fares are regulated by government, who controls their price, while others are not, and train operators are free to set them.

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