New and easier-to-use machines and clearer language have helped increasing numbers of passengers buy the right ticket for their journey from station vending machines, according to research by the Office of Rail and Road (ORR).
Network Rail Infrastructure Limited has today been fined £733,000 at Bristol Crown Court for failing to undertake adequate maintenance to prevent the derailment of a freight train near Gloucester in October 2013.
Passengers will benefit from a greater clarity about their rights when they are delayed, as train companies prepare to change the National Rail Conditions of Travel (NRCoT) on 11 March.
Anyone wishing to use a structural subsystem on the mainline railway – infrastructure or rail vehicle – must get an authorisation from us before putting the subsystem into use.
This is dictated by the nature and complexity of your project and your familiarity with rail standards and legislation. As a general rule, it is helpful if you engage with us as soon as possible, once you are aware of how your project will have an impact on railway safety, infrastructure, operations etc. In particular, if you have any concerns regarding safety, interoperability, access or
The provision of information about rail services to enable passengers to plan or make their journeys with a reasonable degree of assurance is a requirement of Condition 4 of both the Passenger Licence and GB Statement of National Regulatory Provisions: Passenger.
The Office of Rail and Road (ORR) has today set out its intention to require all rail companies to participate in the rail ombudsman scheme currently being developed by the Rail Delivery Group in response to discussions led by the Department for Transport.