News

The Office of Rail and Road’s report, published today, finds some disabled passengers have experienced accessibility difficulties with the rail complaints process. There is also a lack of awareness of how to seek redress for booked assistance failures.

The Office of Rail and Road (ORR) has authorised significant enhancements at Dore & Totley railway station in Sheffield.

New rules will mean that from 2 April the maximum fee that train operators and ticket retailers can charge when an unused rail ticket is refunded will be reduced from £10 to £5.

Cyber security risks are a real and present risk for the rail industry, with potential safety implications clear. That’s why the Office of Rail and Road (ORR) continues to work with industry to ensure it is properly equipped to assess, prevent and respond to cyber security threats and incidents.

- Regulator’s report on station lifts finds an average of more than six faults for each passenger lift over a year. - There’s been good progress on real-time information on lift availability, but more needs to be done across industry to make sure that all lifts can automatically report their status. - The Office of Rail and Road (ORR) will take a deeper look at Network Rail’s approach to planning

Third party retailers have responded positively to the Office of Rail and Road’s (ORR) report published in December 2023, which showed that some retailers were not sufficiently transparent about the additional fees they charged on their websites and apps during the ticket buying process.

The latest access decision by the Office of Rail and Road (ORR) provides more services for rail passengers travelling between London and central Scotland.

While some engineers work to directly design, develop and oversee projects, engineers at ORR play a slightly different role.