News

We have published updated Guidance on Rail Retailing, following a public consultation in autumn 2025.

The Office of Rail and Road has today published its first annual benchmarking report on train and station operators’ delivery of passenger assistance. The findings highlight that while passengers are generally satisfied with the standard of assistance when it is delivered, delivery itself can be unreliable with 11% of passengers reporting that they received none of the assistance they booked in

After two decades at the Office of Rail and Road (ORR) and seven years as Chief Executive, John Larkinson has announced his decision to leave ORR at the end of April 2026.

London Liverpool Street is Great Britain’s busiest railway station for the third year running with almost 100 million entries and exits, the Office of Rail and Road has confirmed today. Elton and Orston in Nottinghamshire is once again the least used station with 68 entries and exits.

Train fare revenue for Great Britain’s rail network rose 8% to £11.5 billion between April 2024 and March 2025 when compared to the previous year, the latest statistics from the Office of Rail and Road (ORR) show. However, despite the number of passenger journeys approaching pre-pandemic levels at 1.7 billion, fare revenue continues to lag behind at 12% behind pre-pandemic levels.

What factors influence changes in the average age of rolling stock?