Blog

As the title suggests, our holding to account policy sets out the tools we’re proposing to use to monitor performance, escalate and investigate issues and if necessary, take enforcement action to ensure that Network Rail delivers its business plans for 2024-2029 (control period (CP7)) in the best way for passengers, freight users and taxpayers.

Nobody wants things to go wrong on their train journey. But when they do, it is important that there are effective means in place for passengers to submit complaints, and for train operators to be able to put things right.

ORR communications apprentice Daniel Saunders shares his experience of the programme.

ORR brought together representatives from more than 20 organisations in January to hear from policy leaders about important questions for freight.

Competition in the supply chains which support Great Britain’s railway services is essential if passengers and taxpayers are to receive a high-quality service at an efficient cost.

Train operators in Great Britain must provide appropriate, accurate and timely information as a licence condition, condition 4 of the Passenger Licence and GB Statement of National Regulatory Provisions.

We joined stakeholders from across the roads industry at Highways UK on 2 and 3 November 2022.

ORR stats reveal the oldest train fleets in Britain. Each year ORR publishes statistics on the average age of rolling stock for each rail operator in Great Britain.

Members of the consumer team explored first-hand what travel is like for disabled passengers.