Office of Rail and Road June 2025 newsletter
30 May 2025
Rail passengers
Non-mainline certificates
27 May 2025
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ROGS safety certificates and authorisations issued by us for non-mainline operators.
Improvement notices 2025
27 May 2025
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This page contains details of improvement notices issued in 2025.
Consents for condition 16 of Network Rail's network licence - financial ring-fence
20 May 2025
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A list of consents granted or denied since the modification to Condition 16 (financial ring-fence) on 18 Nov 2002.
How we investigate incidents
19 May 2025
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When an incident or accident occurs, we receive notification in line with The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR).
Rail regulator calls for better use of data insights and streamlined communications to improve passenger assistance
15 May 2025
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The Office of Rail and Road has today published its study into how train operators at busy rail stations communicate and record requests by passengers for assistance. The study found that a dedicated staff app has proven beneficial, but there is much more scope to use data and the technology to make further improvements for passengers.
Rail regulator proposes to change redress policies when booked assistance fails disabled passengers
2 May 2025
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The Office of Rail and Road says redress claims for failed rail passenger booked assistance should always be assessed on a case-by-case basis, rather than based on ticket price, in a letter sent to the rail industry which seeks views on the proposal.
Office of Rail and Road May 2025 newsletter
30 April 2025
Human Factors and Ergonomics
25 April 2025
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The Human Factors discipline considers the factors that affect human performance.
Protecting passengers stranded on trains
24 April 2025
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ORR brought industry together to discuss how to improve safety, welfare and the customer experience of passengers involved in stranded train incidents. This blog explains how industry can build on the progress already made.