Rail operators

Passenger experience report

2 April 2014
A summary of the passengers’ experience of planning journeys, choosing rail, buying tickets and using its services drawing on new research into passengers’ decisions, past research into buying and travel habits.

Occupational health formal enforcement

26 March 2014
As part of ORR's strategy to raise awareness on occupational health under our health programme, we will publicise recent cases where formal enforcement action has been taken to secure legal compliance

Capacity charge baselines for freight, open access passenger and charter operators

19 March 2014

Content archived on 01 July 2025

In our Periodic review 2013: final determination of Network Rail's outputs and funding for 2014-19, we concluded that the capacity charge would be levied on freight, open access and charter operators in CP5 subject to a number of baselines, so that Network Rail would effectively receive a higher charge for traffic above certain thresholds as part of a year-end reconciliation or wash-up process.

Improvement notices 2013

23 January 2014
A list of 2013 health and safety notices which allow time for the recipient to comply with the law.

Improvement notices

23 January 2014
Our inspectors normally enforce health and safety standards by giving advice on how to comply with the law. Sometimes they must order people to make improvements by issuing them with a notice, for example an improvement notice, which allows time for the recipient to comply.

Independent reporters

14 January 2014
Independent reporters provide professional advice to the ORR on the quality of Network Rail's service provision, as specified in its licence.
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