We're discussing disability awareness and equality training that forms an integral part of the requirements set out in the Office of Rail and Road’s Accessible Travel Policy Guidance.
In this year alone, tens of thousands of railway staff have undertaken the training that is designed to help with understanding disabled people’s needs, allowing staff to communicate more effectively with disabled passengers, to understand the challenges they may face when travelling and to refresh their knowledge and skills to provide any assistance needed.
We're joined by a number of guests including Claire Clark from the Consumer Policy and Compliance Monitoring team at ORR; Caroline Eglinton, Access and Inclusion Manager from Network Rail; Greg Suligowski, Head of Customer Strategy from Merseyrail; and Jenny Saunders, Customer Services Director and Sophie Court, Accessibility Improvement Manager from Thameslink and Great Northern.
Contact us on podcast@orr.gov.uk.