Assisted Travel (Accessibility)

The Rail and Road Pod - Episode 9: How the rail industry is delivering disability awareness and equality training

3 December 2021

On our 9th episode, we’re taking another look at accessibility on Britain's railway.

How train and station operators are meeting ORR’s accessibility requirements

27 April 2021

By the end of 2021 almost 30,000 passenger-facing staff will have undertaken disability awareness and equality training as part of requirements set out in our Accessible Travel Policy (ATP) Guidance to help improve a disabled passenger’s journey.

Towards accessible assisted travel information: A review of train and station operators’ compliance with Accessible Travel Policy website obligations

6 April 2021

A review of train and station operators’ compliance with Accessible Travel Policy website obligations

Rail regulator’s review prompts industry action on website accessibility and passenger information

6 April 2021

The Office of Rail and Road (ORR) has led train and station operators to improve passenger information on websites, and to confirm operators are fulfilling commitments to achieve industry-recognised accessibility standards.

Tens of thousands of railway staff trained in understanding disabled people’s needs

2 March 2021

Tens of thousands of railway staff are being trained to communicate more effectively with disabled passengers, understand the challenges they may face when travelling, and to refresh their knowledge and skills to provide any assistance needed.

New rail and road podcast puts spotlight on passenger rail accessibility progress

15 December 2020

The rail industry has taken a step forward in how it manages accessible travel but it is important that this work continues, says disability charity Scope and rail regulator the Office of Rail and Road.

The Rail & Road Pod – Episode 1: Accessible travel

15 December 2020

The official Office of Rail and Road podcast brings together a series of conversations to discuss issues impacting all aspects of Britain's railways and England's road network.

Rail regulator introduces new guidance to help stop disabled passengers being stranded on their journey

23 September 2020

The Office of Rail and Road (ORR) has today announced new safeguarding measures to improve reliability of over a million requests for passenger assistance received each year on Britain’s railways.

ORR updates guidance to improve disabled passengers’ experience on rail replacement services

16 September 2020

The Office of Rail and Road’s new accessible travel guidance has been published today.

Consultation on Accessible Travel Policy Guidance - accessibility of rail replacement services

16 September 2020

Consultation to revise the Accessible Travel Policy (ATP) Guidance. This aims to improve the availability of accessible vehicles for use by disabled passengers during rail disruption, and to ensure passengers know where accessible buses and coaches will be operated.

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