Assisted Travel (Accessibility)

The rail industry has taken a step forward in how it manages accessible travel but it is important that this work continues, says disability charity Scope and rail regulator the Office of Rail and Road.

The official Office of Rail and Road podcast brings together a series of conversations to discuss issues impacting all aspects of Britain's railways and England's road network.

The Office of Rail and Road (ORR) has today announced new safeguarding measures to improve reliability of over a million requests for passenger assistance received each year on Britain’s railways.

The Office of Rail and Road’s new accessible travel guidance has been published today.

The Office of Rail and Road (ORR) has today opened a consultation to revise its Accessible Travel Policy (ATP) Guidance to improve the availability of accessible vehicles for use by disabled passengers during rail disruption, and to ensure passengers know where accessible buses and coaches will be operated.

By David, Claire and Bryan, ORR Consumer Team.

Assisted travel reforms include improving the reliability of assistance for passengers, a shorter timeframe for booking assistance, and compensation when things go wrong. ORR recommends that train operators must tell passengers of their right to compensation during a journey and settle claims within 20 days.