Assisted Travel (Accessibility)

Assisted travel reforms include improving the reliability of assistance for passengers, a shorter timeframe for booking assistance, and compensation when things go wrong. ORR recommends that train operators must tell passengers of their right to compensation during a journey and settle claims within 20 days.

The Office of Rail and Road (ORR) has today published proposals significantly revising guidance for train and station operators to make the railway more accessible for all.

By Stephanie Tobyn, Deputy Director for Consumers.

The Office of Rail and Road (ORR), has today announced it will create an advisory group to support work on potential updates to the guidance the rail industry uses to form accessibility policies.

Tomorrow (17 January 2015) is Disabled Access Day. The day is all about people getting out and about and visiting new places – and it provides a good opportunity to highlight ORR's current work with passengers, the rail industry and developers to help improve rail services for disabled passengers.