Assisted Travel (Accessibility)

Assisted travel advisory group created by rail regulator

30 April 2018

The Office of Rail and Road (ORR), has today announced it will create an advisory group to support work on potential updates to the guidance the rail industry uses to form accessibility policies.

Consultation on the scope of regulation for some categories of licence holder for Complaints Handling Procedures and Disabled People’s Protection Policies

19 December 2017

Consultation on options for how we regulate obligations relating to Disabled People’s Protections Policies (DPPPs) and Complaints Handling Procedures (CHPs) for station licence holders and charter operators.

Improving access to Britain’s railways

Content archived on 01 May 2024

16 January 2015

Tomorrow (17 January 2015) is Disabled Access Day. The day is all about people getting out and about and visiting new places – and it provides a good opportunity to highlight ORR's current work with passengers, the rail industry and developers to help improve rail services for disabled passengers.

Approving operators' complaints procedures and disabled policies

2 August 2014

Licensed passenger train and station operators have to comply with a complaints handling procedure (CHP) and a disabled people's protection policy (DPPP) that are currently approved by the secretary of State.

Approval of Accessible Travel Policies (ATPs) for new franchises or new operators

15 July 2014

All licensed operators must have an Accessible Travel Policy (ATP) to comply with their operating licence.

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