Assisted Travel (Accessibility)

The vision of the Office of Rail and Road (ORR) is to empower confident use of the railway by all. ORR approves train operator policies for disabled passengers, promote accessibility and aim to eliminate discrimination.

ORR urges sweeping reforms on accessibility and compensation

16 July 2019

Assisted travel reforms include improving the reliability of assistance for passengers, a shorter timeframe for booking assistance, and compensation when things go wrong. ORR recommends that train operators must tell passengers of their right to compensation during a journey and settle claims within 20 days.

Statutory consultation on changes to licence conditions relating to RSSB membership, safety and standards, and Disabled People’s Protection Policies

26 February 2019

Following a consultation we have published a mofified notice formalising changes to conditions in operators licences and SNRPs and hanges to the Disabled People’s Protection Policy condition in licences and SNRPs.

ORR consults on wide-ranging proposals to make the railway more accessible for all

14 November 2018

The Office of Rail and Road (ORR) has today published proposals significantly revising guidance for train and station operators to make the railway more accessible for all.

ORR and accessibility

6 September 2018

By Stephanie Tobyn, Deputy Director for Consumers.

Passenger assistance

28 August 2018

Our vision is to empower confident use of the railway by all.

Improving Assisted Travel: a consultation

30 April 2018

We have published a summary of those responses, and set out the steps we will take to strengthen the arrangements for Assisted Travel, including a review of the 2009 DPPP Guidance.

Assisted travel advisory group created by rail regulator

30 April 2018

The Office of Rail and Road (ORR), has today announced it will create an advisory group to support work on potential updates to the guidance the rail industry uses to form accessibility policies.

Consultation on the scope of regulation for some categories of licence holder for Complaints Handling Procedures and Disabled People’s Protection Policies

19 December 2017

Consultation on options for how we regulate obligations relating to Disabled People’s Protections Policies (DPPPs) and Complaints Handling Procedures (CHPs) for station licence holders and charter operators.

Approval of Accessible Travel Policies (ATPs) for new franchises or new operators

15 July 2014

All licensed operators must have an Accessible Travel Policy (ATP) to comply with their operating licence.

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