Spotlight on ORR staff better understanding disabled passenger journeys
7 November 2022
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Members of the consumer team explored first-hand what travel is like for disabled passengers.
Assisted Travel (Accessibility)
Improving Assisted Travel
28 September 2022
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Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.
Annual rail consumer report 2022
7 July 2022
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Our annual report focusing on the performance of train companies and Network Rail in the consumer areas we regulate.
Accessible Travel Policies (ATPs) decision letters
2 February 2022
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Accessible Travel Policies (ATPs) decision letters
The Rail and Road Pod - Episode 9: How the rail industry is delivering disability awareness and equality training
3 December 2021
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On our 9th episode, we’re taking another look at accessibility on Britain's railway.
ORR research into accessibility
6 July 2021
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We regularly commission research, working with expert agencies and the rail industry to gather feedback on passengers' experiences of accessibility, and assisted travel services.
Accessible Travel Policy (ATP)
21 June 2021
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Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.
How train and station operators are meeting ORR’s accessibility requirements
27 April 2021
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By the end of 2021 almost 30,000 passenger-facing staff will have undertaken disability awareness and equality training as part of requirements set out in our Accessible Travel Policy (ATP) Guidance to help improve a disabled passenger’s journey.
Towards accessible assisted travel information: A review of train and station operators’ compliance with Accessible Travel Policy website obligations
6 April 2021
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A review of train and station operators’ compliance with Accessible Travel Policy website obligations
Rail regulator’s review prompts industry action on website accessibility and passenger information
6 April 2021
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The Office of Rail and Road (ORR) has led train and station operators to improve passenger information on websites, and to confirm operators are fulfilling commitments to achieve industry-recognised accessibility standards.