Compliance and data

Annual rail consumer report 2023

12 July 2023
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Our annual report focusing on the performance of train operators and Network Rail in the consumer areas we regulate.

Core complaints data

29 March 2023
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We are responsible for the collection, monitoring and publication of rail customer complaints.

Real time train information - findings from our review

28 February 2013

Content archived on 28 February 2024

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This consultation reported on the the findings of our review of National Rail Enquiries' (NRE) voluntary code of practice (the code), which governs how NRE deals with applications for access to its real time train information (RTTI) database ('Darwin').