Annual rail consumer reports
9 July 2026
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Our annual reports focusing on the performance of train operators and Network Rail in the consumer areas we regulate.
Compliance and data
Core complaints data
27 March 2026
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We are responsible for the collection, monitoring and publication of rail customer complaints.
Rail regulator publishes 2017-18 rail funding and expenditure data
30 January 2019
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The Office of Rail and Road (ORR) has today published its annual report showing how the railway was funded in 2017-18 and how that money was spent.
Statement: South Western Railway (SWR) – compliance with Condition 4 of the Passenger Licence and GB Statement of National Regulatory Provisions: Passenger
13 February 2018
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The provision of information about rail services to enable passengers to plan or make their journeys with a reasonable degree of assurance is a requirement of Condition 4 of both the Passenger Licence and GB Statement of National Regulatory Provisions: Passenger.
Audit of train company websites against the retail information code of practice
19 December 2017
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We commissioned an audit of train company websites against the retail information Code of Practice. This page details our findings.