Annual rail consumer reports
9 July 2026
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Our annual reports focusing on the performance of train operators and Network Rail in the consumer areas we regulate.
Compliance and data
The Office of Rail and Road is responsible for the collection, monitoring and publication of rail customer complaints.
Core complaints data
27 March 2026
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We are responsible for the collection, monitoring and publication of rail customer complaints.
Rail regulator publishes 2017-18 rail funding and expenditure data
30 January 2019
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The Office of Rail and Road (ORR) has today published its annual report showing how the railway was funded in 2017-18 and how that money was spent.
Statement: South Western Railway (SWR) – compliance with Condition 4 of the Passenger Licence and GB Statement of National Regulatory Provisions: Passenger
13 February 2018
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The provision of information about rail services to enable passengers to plan or make their journeys with a reasonable degree of assurance is a requirement of Condition 4 of both the Passenger Licence and GB Statement of National Regulatory Provisions: Passenger.
Audit of train company websites against the retail information code of practice
19 December 2017
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We commissioned an audit of train company websites against the retail information Code of Practice. This page details our findings.