Redress will depend on the circumstances and impact of each case. It may include both financial and non‑financial remedies: financial redress can be an important component of putting things right where harm has been caused, while non‑financial redress can play an important role in providing reassurance, accountability, and confidence that similar failures will not recur. Redress can include:

Financial redress

• For impact, considering the stress, inconvenience, or seriousness of the incident.
• For expenses directly caused by the assistance failure.
• May include, but not be limited to, goodwill gestures
• Written apologies.
• Clear explanations of what went wrong.
• Service recovery actions.
• Assurances of improvement to prevent recurrence.

Non‑financial redress

• Written apologies.
• Clear explanations of what went wrong.
• Service recovery actions.
• Assurances of improvement to prevent recurrence.