ORR holds National Highways to account for its performance across a range of indicators organised around six outcome areas:
- a well maintained and resilient network
- meeting the needs of all road users
- providing fast and reliable journeys
- improving safety for all
- being environmentally responsible
- achieving efficient delivery
Our Highways performance dashboard and data tables listed below provide national and regional time series data for five of the six outcome areas. You can also read a region by region overview.
Information on achieving efficient delivery in available in our Annual Assessment.
How performance is measured
Key Performance Indicators (KPIs) are targeted measures. The Department for Transport sets targets for each road period. Performance indicators (PIs) are used to monitor performance but do not have targets. Our monitoring of these measures informs our Annual Assessment of National Highways’ performance.
Targets are set at only at a national-level although we also track and benchmark the performance of National Highway’s six operating regions: South East, South West, Midlands, East of England, North West and Yorkshire and the North East.
Regional results are influenced by factors such as traffic patterns and road configuration as well as differences in performance.