This page contains information about our enforcement action taken against Network Rail and others. It covers enforcement orders, monetary penalties, notices in lieu of enforcement action and breaches where no action was taken.
Latest enforcement
ORR investigation of Network Rail’s Wales & Western region’s compliance with the network licence (2023 to 2024) Collapse accordion Open accordion
On 29 November 2023 we opened an investigation into Network Rail’s Wales & Western region’s compliance with the Network Licence. This was because despite the delivery of planned improvement activities, the train performance levels experienced by customers continued to be below expectations.
On 29 May 2024 we published the findings of our investigation. We also gave notice that we proposed to make an order setting out the actions Network Rail needed to take. The order required Network Rail to produce a robust and evidenced plan identifying those further activities that it will undertake to secure compliance with condition 1 of the network licence.
Network Rail provided its plan to us by the date specified. We carried out a review of the plan and advised Network Rail that it met the first part of the final order. We will now monitor the implementation of the plan in accordance with the second part of the order.
Enforcement before 2019
Find on the National Archives.