ORR Business Plan 2024-25

ORR business plan cover image featuring 3 people walking through a railway station.

Our business plan for 2024 to 2025 summarises what we aim to achieve to meet our four strategic objectives of a safer railway, better rail customer service, value for money from the railway and better highways.

John Larkinson, Chief Executive

Introduction from chief executive John Larkinson
Passengers view Glasgow Central station departure boards

Who we are and how we work
Railway inspector pictured at Glasgow Central station

A safer railway
Wheelchair user in a railway station platform being assisted by a member of staff

Better rail customer service
Passenger train travelling through countryside

Value for money from the railway
View of the A45 road with countryside around it

Better highways
ORR people having a conversation

Our people and performance
railway tracks

Service standards
Railway track with train beside a road

Deliverables