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Rail investigations

26 September 2024
We protect the interests of rail users by monitoring compliance on a range of issues and will use our enforcement powers to take action when necessary.

Office of Rail and Road

23 September 2020
main website Annual reports Annual health and safety report Annual rail consumer report UK rail industry financial information Annual assessment of Network Rail Reference data Railway period dates (CP1 to CP6)

Light rail and tramways

27 November 2023
ORR is the safety regulator and enforcing authority for light railways and tramways.

Passenger rail service complaints

23 September 2020
Quarterly statistics on the volume and cause of complaints made to train operating companies.​ This data forms part of ORR's core consumer data requirements from train operating companies; more information can be found at ORR core data For details on how these statistics are compiled, please see our and delay compensation claims quality and methodology report and for information on any revisions

Financial issues for Network Rail in CP5

14 January 2014
Reference: ORR/009/2012 Date published: 1 August 2012 Start date: 1 August 2012 Closing date: 26 September 2012 On 1 August 2012, we published our periodic review 2013 consultation on financial issues for Network Rail in CP5. This consultation marked another important step in the 2013 periodic review of Network Rail's access charges (PR13). We consulted on detailed issues relating to the financial

Rail statistics compendium

23 September 2020
Annual summary containing key results from each of our main statistical outputs published in the last 12 months. Previously published Rail statistics compendia can be found on the National Archives. If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk Latest factsheet , April 2021 to March 2022 Date published: 06 Dec 2022 Date next published: TBC Key

Rail Value for Money study - Consultants' reports

22 January 2014
The rail Value for Money (VfM) study commissioned a number of consultants' reports to inform its thinking. This page provides links to copies of these reports. While these reports were commissioned by the Department for Transport (DfT) and the Office of Rail Regulation (ORR), the findings and recommendations are those of the authors and do not necessarily represent the views of the DfT and the ORR

Rail Value for Money study

17 January 2014
The Value for Money Study was commissioned jointly by the Department for Transport and the Office of Rail Regulation. The Study's final report puts forward a wide range of recommendations focused on creating an industry environment which encourages cost reduction, changes which deliver new efficiencies, and mechanisms to drive implementation. The Study estimates that implementing these

Access to rail freight sites market study

14 January 2014
We carried out a public market study between September 2010 and February 2011 into access to rail freight sites in Great Britain. This resulted in a stakeholder consultation from May to July 2011, in which we described a number of potential issues affecting this sector, with a particular focus on the effectiveness of the various provisions that were put in place at privatisation to prevent the

Network Rail’s enhancements

10 October 2023
We monitor Network Rail’s planning and delivery of enhancements (large scale projects delivering new infrastructure capabilities).

Rail Statistics Management Group

23 September 2020
ORR chairs the (RSMG) and its aim is to ensure that our data meet stakeholder needs and are of good quality. The terms of reference set out the vision for rail data and how we will deliver our aim and vision. The RSMG meets quarterly and is made up of a number of member organisations. Current members are: Department for Transport London Travelwatch Network Rail Office of Rail and Road Rail

Rail Statistics Management Group

23 September 2020
ORR chairs the (RSMG) and its aim is to ensure that our data meet stakeholder needs and are of good quality. The terms of reference set out the vision for rail data and how we will deliver our aim and vision. The RSMG meets quarterly and is made up of a number of member organisations. Current members are: Department for Transport London Travelwatch Network Rail Office of Rail and Road Rail

Rail staff competence

2 November 2016
We have produced detailed guidance on developing and maintaining staff competence.

Network Rail regulation

18 July 2025
We regulate Network Rail’s stewardship of the rail network: for funders, train companies and their passengers, freight operators and their customers and taxpayers.

Rail guidance and compliance

17 August 2020
This section provides guidance on how to comply with various regulations, as well as guidance on obtaining access to the rail network, and applying for licences and safety certificates and authorisations.