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Process for the ORR periodic review of HS1 Ltd 2019 (PR19)

25 April 2019
Following our further consultation, Eurostar's request and subsequent alternative proposal were considered by the ORR board at its meeting on 18 April 2019. This letter to Eurostar sets out the board's decision and the reasons for that decision.

Provisional Order issued against Network Rail to deliver improved performance

2 April 2019
Following a review into both Network Rail’s approach to performance planning and its capability to recover services following incidents, ORR considered Network Rail to appear to be contravening Licence Condition 1: Network Management and on 29 November 2018, issued a Provisional Order. Network Rail responded on 15 February 2019 and following a detailed analysis ORR is content that the report

Consultation on ORR’s Holding Network Rail to account policy

27 March 2019
In November 2018, we published a consultation on a new regulatory policy for holding Network Rail to account for delivery of the commitments in our determination, and the obligations in its network licence. This new policy replaces the existing economic enforcement policy for Network Rail and comes into effect for the start of Control Period 6.

Rail industry comes together to support Samaritans

27 March 2019
The rail industry has today announced the five-year Million Hour Challenge, which aims to encourage staff to donate their time, energy and skill to help the Samaritans in their work supporting people in emotional crisis.

Passengers' awareness of terms and conditions

26 March 2019
We commissioned quantitative and focus group research to explore passengers’ awareness of terms and conditions, both in general when travelling by train on the national rail network (the National Rail Conditions of Travel - NRCoT) and specific to ticket type and format.

An Inspector Calls

19 March 2019
Chloe Barton, ORR Legal Adviser, explains what happens when people defy Railway Inspectors.

Roles and responsibilities for enhancements in CP6

18 March 2019
Consultation on roles and responsibilities for Network Rail's enhancements work in Control Period 6 (CP6) as this will be treated differently to operations, maintenance and renewals expenditure in the Periodic Review 2018 (PR18).

ORR fines GTR £5m for breaking rules on passenger information

14 March 2019
Govia Thameslink Railway (GTR) faces a £5m fine after the Office of Rail and Road (ORR) found that it failed to provide appropriate, accurate and timely information to passengers following the introduction of a new timetable last May.