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When assessing first aid requirements at railway stations it is good practice to consider passengers' needs as well as those of employees.

Step 6 of the approach to assurance.

The Risk Management Maturity Model (RM3) provides a useful mechanism to understand the capability of the organisation to sustain (or improve) high levels of effective control ie to understand why an organisation is performing as it is. Information captured from the audits can be used to help inform the RM3 evaluation.

This stage tests the assumptions made in relation to the controls and their level of effectiveness, and also implements the monitoring arrangements determined in stage 3.

Once the risk profile has been established (the bow ties) it becomes possible to establish the vulnerability of the organisation to the identified hazards and the criticality of the controls.

Assurance that the health risks are being effectively and efficiently managed can only be achieved if there is a full understanding of the health risk profile of the organisation, proportionate to the significance of the risks

This is the foundation of the assurance framework and will ensure that any risk analysis will build on a sound legal basis.

Taking care of the health of employees is important. It is a legal requirement, but is also a foundation of a sustainable, motivated workforce.

This guidance is aimed at assurance practitioners, such as those who have responsibility for ensuring that health is effectively managed in the organisation, as well as ORR inspectors.

Information to help you understand the differences between rail tickets, why these might be important to you, and some other hints and tips.

ORR roles and responsibilities regarding Highways England

Papers from the rail freight industry seminar, 6 March 2015.

We carried out an investigation into severe disruption on 27 and 28 of December 2014 to passengers travelling into or out of King's Cross and Paddington stations. Over the two days we estimate that more than 115,000 passengers were affected in some way by this disruption.

GB rail industry financial information 2013-14 presents ORR's analysis of the latest financial data from train operators, Network Rail and governments. Key findings include: Passenger income was £8.2bn in 2013-14, a real terms increase of 3.5% from 2012-13. This is partly attributable to a 5.7% increase in the number of passenger journeys. Passenger income represents ticket income from passenger

Train companies have a number of consumer facing obligations and it is important that passengers get the service to which they are entitled. We oversee a number of these obligations which sit in train companies’ licences and in general consumer law (others sit, for example in train companies’ franchise agreements with Government).

ORR's Closing the Gap on Health report provides a comprehensive review of rail industry progress in managing occupational health by the end of our 2014-19 health programme. We have used this evidence-based review to identify our strategic priorities on health for the coming years in a revised occupational health chapter. We also have five position papers on the key health risks in the railway

This analysis provides information about Network Rail's historic income, expenditure and efficiency. The information is for Great Britain and where possible England & Wales and Scotland separately. More detail about Network Rail income and expenditure can be found in its regulatory accounts, which are available on Network Rail's website. Historic expenditure OMR expenditure in Great Britain Table

All licensed operators must have an Accessible Travel Policy (ATP) to comply with their operating licence.