Rail

Freight customers

22 December 2014
Freight customers are those with a direct interest in rail freight, including purchasers of services and their representative bodies, but not the operators of the trains.

Review of the Rolling Stock Leasing Market Investigation Order 2009

18 December 2014
Date published: 19 December 2014 Closing date: 16 February 2015 In December 2014 we sought stakeholders' views on the operation of the Rolling Stock Leasing Market Investigation Order 2009 put in place by the Competition Commission (the CC) following its Rolling Stock Leasing market investigation. Passenger rolling stock represents both a key resource and a key cost to the rail industry (rolling

Keeping our railways running safely this winter

Content archived on 17 July 2025

11 December 2014
ORR chief executive Richard Price explains what the regulator is doing over the winter period to ensure minimal disruptions to passengers.

Review of ORR’s economic enforcement policy and penalties statement

5 December 2014

Content archived on 17 July 2025 - Superseded by Holding Network Rail to account

ORR's economic enforcement policy and penalties statement explains our policy for enforcing licences (Network Rail and industry operators). It sets out in detail what powers we have to enforce compliance with the licence. It also sets out the remedies available to us if licence holders are not compliant and how we will decide whether and when to use them.

Protecting consumers

20 November 2014
Train companies have a number of consumer facing obligations and it is important that passengers get the service to which they are entitled. We oversee a number of these obligations which sit in train companies’ licences and in general consumer law (others sit, for example in train companies’ franchise agreements with Government).
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