What are level crossings?
15 June 2021
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A level crossing is where a railway crosses a road or right of way on the level; that means without the use of a tunnel or bridge.
Rail passengers
Office of Rail and Road Update - June 2021
28 May 2021
Prohibition notices 2021
20 May 2021
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This page contains details of prohibition notices issued in 2021.
How train and station operators are meeting ORR’s accessibility requirements
27 April 2021
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By the end of 2021 almost 30,000 passenger-facing staff will have undertaken disability awareness and equality training as part of requirements set out in our Accessible Travel Policy (ATP) Guidance to help improve a disabled passenger’s journey.
Towards accessible assisted travel information: A review of train and station operators’ compliance with Accessible Travel Policy website obligations
6 April 2021
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A review of train and station operators’ compliance with Accessible Travel Policy website obligations
Office of Rail and Road Update - April 2021
31 March 2021
Office of Rail and Road Update - March 2021
3 March 2021
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Welcome to our March newsletter.
Tens of thousands of railway staff trained in understanding disabled people’s needs
2 March 2021
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Tens of thousands of railway staff are being trained to communicate more effectively with disabled passengers, understand the challenges they may face when travelling, and to refresh their knowledge and skills to provide any assistance needed.
Office of Rail and Road Update - February 2021
4 February 2021
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Welcome to our February newsletter.
Know your rail rights campaign
17 December 2020
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Today we have launched ‘Know Your Rail Rights’; a campaign to better empower passengers. The campaign provides information about passengers’ rights on issues from complaints, refunds through to ticketing terms and conditions.