Office of Rail and Road June 2025 newsletter
30 May 2025
Rail operators
Consultation on Accessible Travel Policy (ATP) Guidance redress requirements
30 May 2025
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We are seeking views on our proposal to amend our Accessible Travel Policy (ATP) Guidance to require all operators to determine redress for failed assistance where it has not been delivered as booked on a case-by-case basis. We are also inviting comments on any other matters in the ATP Guidance that relate to the redress requirements.
Monitoring Network Rail's performance
28 May 2025
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We monitor performance through analysis of regular reports from Network Rail.
Mainline certificates
27 May 2025
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ROGS safety certificates and authorisations issued by us for mainline operators.
Improvement notices 2025
27 May 2025
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This page contains details of improvement notices issued in 2025.
Current track access applications
23 May 2025
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This page includes the latest documents relating to track access applications we are currently considering. This may include application forms, draft agreements, any related documents and responses we make public.
Register of Authorised Types of railway Vehicles
20 May 2025
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This page lists vehicles registered on the UK Register of Authorised Types of railway Vehicles (the UK Register), kept by ORR.
Track access notices of consent
20 May 2025
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This page contains notices of consent issued since 2020.
How we investigate incidents
19 May 2025
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When an incident or accident occurs, we receive notification in line with The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR).
Rail regulator calls for better use of data insights and streamlined communications to improve passenger assistance
15 May 2025
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The Office of Rail and Road has today published its study into how train operators at busy rail stations communicate and record requests by passengers for assistance. The study found that a dedicated staff app has proven beneficial, but there is much more scope to use data and the technology to make further improvements for passengers.