Rail operators

Improving assisted travel

7 November 2024
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Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.

Rail compensation

6 November 2024
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When passengers are delayed beyond a certain length of time they become entitled to claim compensation, regardless of whether the company they are travelling with is responsible for the delay they have experienced.

Competing track access applications

4 November 2024
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Information on how competing and complex applications for the December 2024, May 2025 and December 2025 timetable changes will be considered.

Network Rail access

30 October 2024
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If a railway operator wants to access the Network Rail’s infrastructure, they have to apply to us for a track access agreement with Network Rail.