Rail operators

Today the Office of Rail and Road (ORR) has published for the first time, the track access dashboard, an overview of how passenger and freight train operators are using the capacity available across the UK rail network (access rights) and how effectively the rail industry is meeting timetabling timescales.

New rules will mean that from 2 April the maximum fee that train operators and ticket retailers can charge when an unused rail ticket is refunded will be reduced from £10 to £5.

Third party retailers have responded positively to the Office of Rail and Road’s (ORR) report published in December 2023, which showed that some retailers were not sufficiently transparent about the additional fees they charged on their websites and apps during the ticket buying process.