ORR’s Business Plan for 2016-17
Content archived on 27 June 2025
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Joanna Whittington, Chief Executive, announces publication of our 2016/17 Business Plan.
Researchers
Why the great success of Britain’s railways also presents major safety challenges
Content archived on 27 June 2025
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Britain's railways are carrying record numbers of passengers and freight on the network today – there were more than 1.5bn passenger journeys on the network in 2013-14, up from around 1.2bn in 2008-09. The amount of freight goods carried has increased from 102.7 million tonnes in 2008-09 to 116.6 million tonnes in 2013-14.
Passenger experience report
2 April 2014
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A summary of the passengers’ experience of planning journeys, choosing rail, buying tickets and using its services drawing on new research into passengers’ decisions, past research into buying and travel habits.
Rail passenger compensation and refund rights
21 February 2014
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Report on rail passengers' awareness of their compensation and refund rights.
Industry organisations
17 January 2014
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As the safety and economic regulator of the rail industry and Highways England’s monitor, we work with a number of organisations in the railway industry.
Railway networks
17 January 2014
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The rail infrastructure in the UK is complex and comprises of a number of different bodies. We are the health and safety regulator for the UK’s mainline network and for a number of other forms of transport that run on rail.
Independent reporters
14 January 2014
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Independent reporters provide professional advice to the ORR on the quality of Network Rail's service provision, as specified in its licence.