Statistics you can use
1 October 2019
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By Tom Leveson Gower, Data Analyst.
Passenger information
Devolution of the Valley Lines: what the ORR is doing
8 July 2019
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By Nick Layt, Senior Manager, Consumer Policy & Compliance - Planning & operations.
Time for action: How we measure rail punctuality
1 July 2019
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By Aruna Ramyead, Information & Analysis team
Passengers' awareness of terms and conditions
26 March 2019
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We commissioned quantitative and focus group research to explore passengers’ awareness of terms and conditions, both in general when travelling by train on the national rail network (the National Rail Conditions of Travel - NRCoT) and specific to ticket type and format.
ORR fines GTR £5m for breaking rules on passenger information
14 March 2019
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Govia Thameslink Railway (GTR) faces a £5m fine after the Office of Rail and Road (ORR) found that it failed to provide appropriate, accurate and timely information to passengers following the introduction of a new timetable last May.
Inquiry into May 2018 network disruption
14 February 2019
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In May 2018, a new timetable was introduced for large parts of the UK’s railway network. This caused major disruption to services for passengers, especially in the North of England and in the South East.
Rail timetable issues 2018
8 June 2018
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Investigation into the delay to finalising timetables 12 weeks in advance.
GTR's response to issues raised over ‘Pit Stop’ document
8 June 2018
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The Office of Rail and Road (ORR) has today published GTR's response to the concerns raised following the recent publication in the media of GTR's 'Pit Stop' document.
National Rail Conditions of Travel
8 March 2018
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Passengers will benefit from a greater clarity about their rights when they are delayed, as train companies prepare to change the National Rail Conditions of Travel (NRCoT) on 11 March.
Rail Regulator sets out its intention to require rail companies to join a new rail ombudsman
8 February 2018
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The Office of Rail and Road (ORR) has today set out its intention to require all rail companies to participate in the rail ombudsman scheme currently being developed by the Rail Delivery Group in response to discussions led by the Department for Transport.