Passenger information

Passengers will benefit from a greater clarity about their rights when they are delayed, as train companies prepare to change the National Rail Conditions of Travel (NRCoT) on 11 March.

The Office of Rail and Road (ORR) has today set out its intention to require all rail companies to participate in the rail ombudsman scheme currently being developed by the Rail Delivery Group in response to discussions led by the Department for Transport.

Waterloo continues to top the list of Britain’s busiest stations with almost 100 million journeys in 2015/16.

Glasgow Central remains the most heavily used station in Scotland, clocking almost 29 million passenger entries and exits last year – an increase of over 1.8m (or 7%) compared to 2013-14, according to latest Estimates of Station Usage data published today by the Office of Rail and Road.

Cardiff Central remains the most-used station in Wales, clocking over 11 million passenger entries and exits last year – an increase of almost 200,000 (or 2%) compared to 2013-14, reveals data published today by the Office of Rail and Road.

7 August 2015 Stephanie Tobyn, ORR's consumer deputy director, on what we are doing to empower passengers with right information during disruptions.

The Office of Rail Regulation (ORR) today welcomes the commitment of the rail industry to improve passenger information during disruption and sets out what it expects to see in a new action plan to be published in November.

Cardiff Central remains the most heavily used station in Wales clocking over 11.6 million passenger entries and exits last year – an increase of 130,146 (or 1.1%) compared to 2011-12, reveals latest data published today by the Office of Rail Regulation.