Passenger information

The Office of Rail and Road ensures train companies provide accurate and timely information, particularly during disruption. They also investigate timetabling issues.

Rail Regulator sets out its intention to require rail companies to join a new rail ombudsman

8 February 2018

The Office of Rail and Road (ORR) has today set out its intention to require all rail companies to participate in the rail ombudsman scheme currently being developed by the Rail Delivery Group in response to discussions led by the Department for Transport.

Audit of train company websites against the retail information code of practice

19 December 2017

We commissioned an audit of train company websites against the retail information Code of Practice. This page details our findings.

Passenger experience report

2 April 2014

A summary of the passengers’ experience of planning journeys, choosing rail, buying tickets and using its services drawing on new research into passengers’ decisions, past research into buying and travel habits.

Information you must receive about your train journey

6 December 2013

Station car park charges

6 December 2013

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