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Passenger operators Avanti West Coast c2c Caledonian Sleeper Chiltern Railways CrossCountry East Midlands Railway Govia Thameslink Railway Grand Central Great Western Railway Greater Anglia Heathrow Express Hull Trains London North Eastern Railway London Overground Merseyrail Northern ScotRail South Western Railway Southeastern TfL Rail TfW Rail TransPennine Express West Midlands Trains Freight

UK Scottish Welsh (Llywodraeth Cymru) Northern Ireland Executive Parliamentary websites UK Parliament House of Commons Library The Scottish Parliament Welsh Parliament (Senedd Cymru) Northern Ireland Assembly Transport Department for Transport Transport Scotland Transport for Wales (Trafnidiaeth Cymru) Northern Ireland Department for Infrastructure

If you have any questions, comments or suggestions, please contact the rail statistics team at rail.stats@orr.gov.uk. When you make a request for information to the team please be specific about the material you need if the information is within a range of dates or a specific timescale please include this in your request. We will aim to respond to your request within 10 working days of ORR being

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Introduction When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. These pieces of information are used to improve services

Accessibility statement for dataportal.orr.gov.uk This accessibility statement applies to the Office of Rail and Road (ORR) data portal website at dataportal.orr.gov.uk. This website is run by the ORR. We want as many people as possible to be able to use this website. For example, that means you should be able to: change colours, contrast levels and fonts using your browser zoom in up to 300%

A request for information under the Freedom of Information Act 2000 should be made in writing to ORR's Public Correspondence Team. Contact details: Public Correspondence Team Office of Rail and Road 25 Cabot Square London E14 4QZ Email: contact.pct@orr.gov.uk The Public Correspondence Team can be contacted on 020 7282 2018. Find out more about how we deal with FOI requests and our recent

The Investors in People (IiP) standard helps organisations to improve performance and realise objectives through the management and development of their people. The Office of Rail and Road (formerly Office of Rail Regulation) first achieved Investor in People accreditation in March 2001. We were successfully re-accredited in October 2004, February 2007 and February 2012. In August 2015, ORR's

There are a number of ways you can get in touch and a number of enquiries we can help you with – please refer to the options and list of contacts to get in touch with us.

Previous statistical releases are available from the relevant theme page on the ORR Data Portal. For any data and reports going back further (S tatistical releases, factsheets, NRT yearbook, NRT quarterly summaries, SRA rail trends publications, ORR health and safety reports) please see the National Archives.

The media relations team is available to help journalists writing for the national, regional, trade and specialist media, and as the first point of contact for all breaking news and major developments, including interview requests. Media relations team: Saj Chowdhury, Media, Campaigns & Digital Communications Manager, 07856 279808 Kenny Walker, Head of Media, Campaigns & Digital Communications

This page provides our users and stakeholders with information about: our proposals about changes to our statistics; changes in methodology prior to publication; our consultations with the rail industry and other stakeholders. We encourage feedback from users of our statistics at any time. We will actively seek feedback when we have proposals for changes, which we be clearly highlighted on this

Date published: 10 Dec 2019 Date next published: TBC

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ORR chairs the (RSMG) and its aim is to ensure that our data meet stakeholder needs and are of good quality. The terms of reference set out the vision for rail data and how we will deliver our aim and vision. The RSMG meets quarterly and is made up of a number of member organisations. Current members are: Department for Transport London Travelwatch Network Rail Office of Rail and Road Rail

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