Office of Rail and Road April 2023 newsletter
3 April 2023
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Office of Rail and Road April 2023 newsletter
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How driving improvements in complaints handling can lead to a better passenger experience
31 March 2023
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Nobody wants things to go wrong on their train journey. But when they do, it is important that there are effective means in place for passengers to submit complaints, and for train operators to be able to put things right.
The Rail and Road Pod Episode 17: John Larkinson on Rail Reform
30 March 2023
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We join ORR Chief Executive John Larkinson at the Accelerate Rail event as he discusses ORR's role in rail reform.
Pre-cancellation issues continue as new data shows almost a quarter of all TransPennine Express trains cancelled
17 March 2023
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Statistics published today by the Office of Rail and Road show that for the four weeks between 5 February and 4 March, TransPennine Express’ cancellation score worsened from 7.2% to 23.8% when adjusted to include pre-cancellations due to a shortage of available train crew.
Regulator’s latest statistics confirm worsening train reliability
2 March 2023
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The rail regulator’s latest official statistics show that for the quarter October to December 2022, Britain’s railways saw 4.5% of all planned trains cancelled, the highest since the record began in 2014*.
Office of Rail and Road March 2023 newsletter
28 February 2023
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Office of Rail and Road March 2023 newsletter
National Apprenticeship Week 2023
10 February 2023
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ORR communications apprentice Daniel Saunders shares his experience of the programme.
Rail regulator welcomes improved timetable recovery plan from Avanti
10 February 2023
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The Office of Rail and Road has secured key improvements to how Avanti passengers plan and book their journeys.
Future freight priorities on agenda at ORR event
2 February 2023
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ORR brought together representatives from more than 20 organisations in January to hear from policy leaders about important questions for freight.