News

Statement from HM Chief Inspector of Railways, Ian Prosser CBE.

Reflections for International Women's Day 2022 by Claire Brooks, Louise Butcher, Grace Marsella, Jo Morphet, Toromo Nworji, Sophie O'Brien and Sneha Patel.

Our recently published annual "Benchmarking National Highways" report includes more regional performance data than ever before.

Welcome to the March edition of the stakeholder newsletter.

The Office of Rail and Road (ORR) is the independent monitor of National Highways' performance and efficiency. This role was established in 2015 as part of the Government's road reform package.

The Office of Rail and Road (ORR) – independent monitor of National Highways – has today (24 February) held the first meeting of its new Road Expert Panel to provide advice and challenge to ORR to help improve outcomes for road users.

The Office of Rail and Road (ORR) has today called on train ticket retailers to reflect the actual costs incurred when charging administration fees on train ticket refunds. Although the current cap on admin fees is set at £10, ORR has found that on average the actual costs of processing refunds amount to less than £5.

The Office of Rail and Road, independent monitor of National Highways, has ensured steps have been taken by the government-owned company to increase the transparency of its performance at a regional level.

Welcome to the Febr edition of the stakeholder newsletter.

The Office of Rail and Road (ORR) is consulting on proposals offered by Rail Assessment Centre Forum (RACF) that aim to open up the provision of train driver psychometric assessments to greater competition.