Publications

updated guidance, reflecting the European Commission’s Implementing Regulation (EU) 2017/2177 of 22 November 2017 on access to service facilities and rail-related services (stations, light maintenance depots, freight terminals and other sites and associated services).

Following our consultation in March, we are now updating our regulatory arrangements 2013 for the way we deal with Network Rail's land disposals.

We have published the results of research which reviews complaints handling in regulated sectors which have an ombudsman.

Alongside the Accessible Travel Policy Guidance and the responses themselves, we have published a summary of the responses, and set out the steps we will take to ensure train and station operators, including Network Rail, deliver these improvements.

Five rail companies have applied to ORR for exemption from the law which requires the provision of automatic train protection.

We have now published separate guides for the Train Driving Licences and Certificates Regulations 2010.

Following our further consultation, Eurostar's request and subsequent alternative proposal were considered by the ORR board at its meeting on 18 April 2019. This letter to Eurostar sets out the board's decision and the reasons for that decision.