Publications

Complaints Code of Practice

2 February 2023
Body
Consultation on replacing our current guidance on complaints handling procedures for licence holders with a new Complaints Code of Practice (CoP).

Better regulation

19 December 2022
Body
We work to create a regulatory and monitoring environment which is in the interests of rail and road users.

PR23 policy framework initial consultations

19 December 2022
Body
A consultation on outcomes, infrastructure performance and managing change and a technical consultation on the measures in our proposed CP7 outcomes framework.