Guidance

We are responsible for the collection, monitoring and publication of rail customer complaints.

Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.

We advise government on the development of future road investment strategies.

This page provides guidance on ROGS safety certificates and safety authorisations, including how to apply, and useful links related to the application process.

This guidance sets out our approach to regulating track access.

Only recognised doctors, psychologists and training and examination centres listed can carry out the examination or training and examination of train drivers.

This work will support government plans to boost investment and drive economic growth across the UK.

Helping the rail industry to achieve health and safety excellence.

Health and safety by design aims to eliminate or reduce risks through identifying potential risks at the design stage and taking steps to reduce or eliminate them.

Our monitoring reporting guidelines set out the information that National Highways is required to provide to us through performance monitoring templates, which once completed by National Highways, become annual performance monitoring statements.