Guidance

Core complaints data

29 March 2023
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We are responsible for the collection, monitoring and publication of rail customer complaints.

Railway Safety Regulations 1999

10 March 2023
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Update and changes to Railway Safety Regulations 1999 guidance on Mark 1 type rolling stock and hinged door rolling stock.

Depot access

2 August 2022
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We regulate access to around 100 light maintenance depots in Britain which provide services to passenger and other trains.

ROGS

16 February 2022
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The regulatory requirements for managing safety on the railways, tramways and other guided transport systems. This page details who needs to comply and what they must do to meet minimum standards in Great Britain.

Level crossings

15 June 2021
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The Office of Rail and Road is the enforcing authority for level crossings in Great Britain.