Guidance

We are responsible for the collection, monitoring and publication of rail customer complaints.

This page provides guidance on ROGS safety certificates and safety authorisations, including how to apply, and useful links related to the application process.

This guidance sets out our approach to regulating track access.

Helping the rail industry to achieve health and safety excellence.

Health and safety by design aims to eliminate or reduce risks through identifying potential risks at the design stage and taking steps to reduce or eliminate them.

Our monitoring reporting guidelines set out the information that National Highways is required to provide to us through performance monitoring templates, which once completed by National Highways, become annual performance monitoring statements.

Access charges framework for the national rail network.

Information on complaints handling procedures for train and station operators.

This page is intended to be used as a quick reference for all ORR-issued template documentation relating to station and depot access, including access agreements, access conditions, annexes, amending documents and amending agreements.

This page gives an overview of how European railway safety legislation has been retained in the UK.