Monitoring reports

Information on complaints handling procedures for train and station operators.

This content and related publications refer to our annual assessment of safety on the strategic road network.

We are responsible for monitoring and enforcing the performance and efficiency of National Highways in its delivery of the Smart Motorway Action Plan.

The Office of Rail and Road (ORR) has completed its market study into the provision of railway station catering services.

These documents are part of how we hold Network Rail to account.

Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.

This page presents our cost benchmarking analysis of Network Rail's costs. It covers the analysis we undertook in different periodic reviews as well as reports we produced as part of our regular monitoring of Network Rail’s cost performance.

One of our core activities is to benchmark National Highways' performance and efficiency across its own regional areas or against comparable organisations.

When passengers are delayed beyond a certain length of time they become entitled to claim compensation, regardless of whether the company they are travelling with is responsible for the delay they have experienced.