Monitoring reports

Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.

This page presents our cost benchmarking analysis of Network Rail's costs. It covers the analysis we undertook in different periodic reviews as well as reports we produced as part of our regular monitoring of Network Rail’s cost performance.

One of our core activities is to benchmark National Highways' performance and efficiency across its own regional areas or against comparable organisations.

When passengers are delayed beyond a certain length of time they become entitled to claim compensation, regardless of whether the company they are travelling with is responsible for the delay they have experienced.

Passenger train and station operators have information obligations in their licences.

We continue to monitor the market for open access rail services.

This page contains guidance modules and the application form for track access by passenger operators, both public service operators and open access.

We monitor on the quality of Network Rail's engagement with its stakeholder community.