Monitoring reports

Learning the lessons: ORR review into Hitachi Class 800 series and Class 385 cracking issue

7 April 2022
ORR immediately launched a review of both the passenger and safety impact following Hitachi Rail Class 800 series trains withdrawn from service for safety checks on Great Western Railway, London North Eastern Railway, TransPennine Express and Hull Trains, along with cracks being separately discovered after examination on ScotRail’s Class 385 and Southeastern’s Class 395 trains in May 2021.

Monitoring Network Rail train service performance

23 November 2021
Those that use the railway rely on both Network Rail and train operators to run a punctual and reliable train service. Our remit is to ensure that Network Rail is doing all that is reasonably practicable to deliver its contribution.

Monitoring Network Rail's efficiency

30 July 2021
Our efficiency and finance assessment of Network Rail for 2021-22 relates to the third year of control period 6 (CP6), which runs from 1 April 2019 to 31 March 2024.

Inquiry into May 2018 network disruption

14 February 2019
In May 2018, a new timetable was introduced for large parts of the UK’s railway network. This caused major disruption to services for passengers, especially in the North of England and in the South East.

Rail compensation

20 December 2016
When passengers are delayed beyond a certain length of time they become entitled to claim compensation, regardless of whether the company they are travelling with is responsible for the delay they have experienced.

Network Rail’s enhancements

30 June 2014
We monitor Network Rail’s planning and delivery of enhancements (large scale projects delivering new infrastructure capabilities).

Independent reporters

14 January 2014
Independent reporters provide professional advice to the ORR on the quality of Network Rail's service provision, as specified in its licence.