Monitoring reports

We continue to monitor the market for open access rail services.

We have asked that Network Rail, train and station operators work together under the governance structure of the Rail Delivery Group (RDG) Board to publish a Passenger Information Improvement Plan.

Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.

Information on our role in the development of the third road investment strategy (RIS3), 2025-30, and links to key documents relating to the advice we provided during the development of RIS2 (2020-25).

Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.

ORR immediately launched a review of both the passenger and safety impact following Hitachi Rail Class 800 series trains withdrawn from service for safety checks on Great Western Railway, London North Eastern Railway, TransPennine Express and Hull Trains, along with cracks being separately discovered after examination on ScotRail’s Class 385 and Southeastern’s Class 395 trains in May 2021.

Outcome of our review into the competition remedies for rolling stock companies.

In May 2018, a new timetable was introduced for large parts of the UK’s railway network. This caused major disruption to services for passengers, especially in the North of England and in the South East.

We commissioned an audit of train company websites against the retail information Code of Practice. This page details our findings.