Monitoring reports

Passenger Information Improvement Plan

22 November 2022
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We have asked that Network Rail, train and station operators work together under the governance structure of the Rail Delivery Group (RDG) Board to publish a Passenger Information Improvement Plan.

Outputs delivery independent reports

20 July 2022
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Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.

Data quality independent reports

26 May 2022
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Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.

Learning the lessons: ORR review into Hitachi Class 800 series and Class 385 cracking issue

7 April 2022
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ORR immediately launched a review of both the passenger and safety impact following Hitachi Rail Class 800 series trains withdrawn from service for safety checks on Great Western Railway, London North Eastern Railway, TransPennine Express and Hull Trains, along with cracks being separately discovered after examination on ScotRail’s Class 385 and Southeastern’s Class 395 trains in May 2021.

Inquiry into May 2018 network disruption

14 February 2019
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In May 2018, a new timetable was introduced for large parts of the UK’s railway network. This caused major disruption to services for passengers, especially in the North of England and in the South East.

Rail compensation

20 December 2016
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When passengers are delayed beyond a certain length of time they become entitled to claim compensation, regardless of whether the company they are travelling with is responsible for the delay they have experienced.

Independent reporters

14 January 2014
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Independent reporters provide professional advice to the ORR on the quality of Network Rail's service provision, as specified in its licence.