Monitoring reports

ORR immediately launched a review of both the passenger and safety impact following Hitachi Rail Class 800 series trains withdrawn from service for safety checks on Great Western Railway, London North Eastern Railway, TransPennine Express and Hull Trains, along with cracks being separately discovered after examination on ScotRail’s Class 385 and Southeastern’s Class 395 trains in May 2021.

Those that use the railway rely on both Network Rail and train operators to run a punctual and reliable train service. Our remit is to ensure that Network Rail is doing all that is reasonably practicable to deliver its contribution.

Our efficiency and finance assessment of Network Rail for 2021-22 relates to the third year of control period 6 (CP6), which runs from 1 April 2019 to 31 March 2024.

Outcome of our review into the competition remedies for rolling stock companies.

In May 2018, a new timetable was introduced for large parts of the UK’s railway network. This caused major disruption to services for passengers, especially in the North of England and in the South East.

We commissioned an audit of train company websites against the retail information Code of Practice. This page details our findings.

When passengers are delayed beyond a certain length of time they become entitled to claim compensation, regardless of whether the company they are travelling with is responsible for the delay they have experienced.

We monitor Network Rail’s planning and delivery of enhancements (large scale projects delivering new infrastructure capabilities).

Independent reporters provide professional advice to the ORR on the quality of Network Rail's service provision, as specified in its licence.