Policy decisions

Consultation on Holding Highways England to account

24 December 2019
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Consultation outcome In January 2020 we published a consultation on an updated monitoring framework and enforcement policy for Highways England, titled Holding Highways England to account. This new policy replaces our existing monitoring framework and enforcement policy for Highways England and comes into effect for the start of road period 2, from 1 April 2020. We received 17 responses to the

Consultation on updating ORR's guidance on access to service facilities

3 October 2019
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updated guidance, reflecting the European Commission’s Implementing Regulation (EU) 2017/2177 of 22 November 2017 on access to service facilities and rail-related services (stations, light maintenance depots, freight terminals and other sites and associated services).

Changes to complaints handling

29 July 2019
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We have published the results of research which reviews complaints handling in regulated sectors which have an ombudsman.

Consultation on ORR’s Holding Network Rail to account policy

27 March 2019
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In November 2018, we published a consultation on a new regulatory policy for holding Network Rail to account for delivery of the commitments in our determination, and the obligations in its network licence. This new policy replaces the existing economic enforcement policy for Network Rail and comes into effect for the start of Control Period 6.