Core complaints data
27 March 2026
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We are responsible for the collection, monitoring and publication of rail customer complaints.
Rail
Holding Network Rail to account
27 March 2026
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How we hold Network Rail to account against the network licence.
ORR authorises Bedlington Station on the Northumberland Line
26 March 2026
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The Office of Rail and Road (ORR), the rail regulator, has authorised Bedlington Station in Northumberland - the final station to reopen as part of the Northumberland Line - ahead of its planned opening to passengers on Sunday 29 March.
Land disposal cases - condition 17 of Network Rail's licence
24 March 2026
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Condition 17 of Network Rail's network licence safeguards against the inappropriate disposal of land assets.
Rail productivity continues to recover
23 March 2026
Diversity and inclusion
20 March 2026
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We're committed to the principles of diversity and equality: both as an employer, and as a safety and economic regulator.
Safety certificates and safety authorisations
20 March 2026
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This page provides guidance on ROGS safety certificates and safety authorisations, including how to apply, and useful links related to the application process.
ORR authorises new stations at Willenhall and Darlaston in the West Midlands
19 March 2026
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The Office of Rail and Road (ORR), the rail regulator, has authorised two new stations at Willenhall and Darlaston in the West Midlands, the first two of five new stations to open in the West Midlands.
Assessing the costs and benefits of health and safety interventions in rail
19 March 2026
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As the combined safety and economic regulator for Britain’s railway, we reviewed how costs and benefits are assessed for safety initiatives, and whether reasonable practicability is systematically tested by dutyholders.
How to apply for a new train driving licence, or apply to renew an existing licence
13 March 2026
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How to get or renew a train driving licence.