Update report on the reliability of help points at stations
13 March 2026
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A summary of train operators' actions and good practice examples.
Rail
Progress made improving help points at stations, but more work required, says rail regulator
13 March 2026
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Upgraded help point units, more frequent inspections, and improvements to connectivity at unstaffed and remote stations are among the changes being delivered following the Office of Rail and Road’s 2024 report, which identified weaknesses in reliability and inconsistent monitoring of service quality across the network.
Improving assisted travel
13 March 2026
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Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.
Channel Tunnel
4 March 2026
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Information on the terms of access to the Channel Tunnel.
Network statements
4 March 2026
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A network statement is an annual publication that each major UK network operator must produce.
Regulator secures £500k+ passenger improvement package from Northern Trains after investigation finds accessibility failings
3 March 2026
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Passengers who rely on assistance when travelling with Northern Trains should see improvements to the service over time, after the Office of Rail and Road (ORR) secured commitments from the operator to ensure staff receive disability awareness training and to provide a £550,000 additional package of measures.
Office of Rail and Road March 2026 newsletter
27 February 2026
Guidance on our approach to regulating track access
27 February 2026
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This guidance sets out our approach to regulating track access.
Rail access rights planning and use, 14 December 2025 timetable change
27 February 2026
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This publication provides management information on access rights planning and use.
ORR authorises Northumberland Park Station on the Northumberland Line
19 February 2026
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The Office of Rail and Road (ORR), the rail regulator, has authorised Northumberland Park Station in North Tyneside, the fifth of six stations to open as part of the Northumberland Line project. Northumberland Park is set to open on Sunday 22 February. Bedlington Station, the final station on the line, is expected to be authorised and open in March 2026.