The most important thing to passengers after safety is the punctuality and reliability of trains. In 2018, performance in Network Rail’s North West and Central region (NW&C) deteriorated and failed to substantially recover during 2019.
Train passenger journeys across Britain’s railway in the summer increased by more than a third (36%) in July to September 2021, with 248 million people travelling by rail compared to 182 million in the first quarter of 2021-22.
Simpler ways for passengers to claim compensation for train delays have come a step closer. The Office of Rail and Road (ORR) has now finalised a new licence condition on train companies which they must comply with by next April.