Rail professionals

A safer, more efficient and better performing railway

Content archived on 03 July 2025

18 May 2016
Rail passengers and freight customers need a safe, reliable and efficient railway. Our role is to support the rail industry to deliver this and to ensure that every pound of the public’s money is well spent.

Passenger rail: Trends and comparisons for franchised operators

23 February 2016

Content archived on 03 July 2025

Passenger rail: Trends and comparisons for franchised operators sets out our analysis of trends in the franchised passenger rail industry and compares the costs and revenues of franchised operators, in the context of the service they provide between 2001 and 2014 .

Super-complaint update

Content archived on 03 July 2025

17 February 2016
ORR’s Deputy Director for Consumers, Stephanie Tobyn, is leading ORR’s response to Which?’s super-complaint on rail passenger compensation and gives an update.

Consultation on improving Schedule 5 of the model freight track access contract

20 January 2016
On 6 November 2015 we consulted on proposed changes to Schedule 5 and the associated Rights Table in the model freight track access contract. This also included consequential changes to Schedule 4. These changes are to reflect the move away from freight access rights having "Levels" and towards having origin and destination timing windows for services. We also proposed to simplify the Rights Table
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