Researchers

Complaints Code of Practice

2 February 2023
Consultation on replacing our current guidance on complaints handling procedures for licence holders with a new Complaints Code of Practice (CoP).

Passenger Information Improvement Plan

22 November 2022
We have asked that Network Rail, train and station operators work together under the governance structure of the Rail Delivery Group (RDG) Board to publish a Passenger Information Improvement Plan.

ORR corporate sustainable development activity

21 September 2022
In In addition to our externally-facing regulatory role, we aim to continuously improve our internally-facing corporate activity to take account of sustainability issues.
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