Press releases
Media centre
Here you can read press releases and statements. You can also catch up on our blogs, podcasts and newsletters (sign-up to our newsletter), which feature many interesting topics for road and rail users and professionals.
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Press releasesRegulator calls for improvements in passenger information for rail replacement buses
30 November 2023
Press releasesORR welcomes progress by industry in training staff to support disabled passengers
8 June 2023
Press releasesORR appoints provider and strengthens Rail Ombudsman scheme for passengers
30 May 2023
Press releasesRail regulator welcomes improved timetable recovery plan from Avanti
10 February 2023
Press releasesORR calls for all train companies to implement automatic passenger information notifications
30 January 2023-
Press releases
Rail regulator calls for improvement after Avanti’s timetable recovery plan stalls
24 January 2023 
Press releasesNew Complaints Code of Practice for train and station operators seeking final consent
10 October 2022
Press releasesRail regulator’s review could reduce costly ticket refund admin fees
16 February 2022
Press releasesTrain operators kept passengers well informed during ‘cracks issue’, regulator finds
25 June 2021
Press releasesRail regulator’s review prompts industry action on website accessibility and passenger information
6 April 2021-
Press releases
Tens of thousands of railway staff trained in understanding disabled people’s needs
2 March 2021 -
Press releases
New rail and road podcast puts spotlight on passenger rail accessibility progress
15 December 2020 
Press releasesTrain Companies must do more to keep passengers informed about timetables
22 October 2020
