Publications

It is important that land in which Network Rail has an interest and which may be important to the continuing operation and future development of the network, and services relating to railways, is not disposed of against the public interest. Condition 17 of Network Rail's network licence safeguards against the inappropriate disposal of land assets.

This section is dedicated to the charges and incentives work relating to PR23, including links to consultations, publications and background research.

The rail industry can propose changes to Network Rail's Network Code through Part C. ORR has a role to approve those changes as any modifications to the Code may have a bearing on Track Access contracts.

When passengers are delayed beyond a certain length of time they become entitled to claim compensation, regardless of whether the company they are travelling with is responsible for the delay they have experienced.

If a railway operator wants to access the Network Rail’s infrastructure, they have to apply to us for a track access agreement with Network Rail.

The Competition Act 1998 prohibits any agreement, business practice or conduct which has, or could have, a damaging effect on competition in the United Kingdom.

This page contains details of improvement notices issued in 2024.

ORR sponsors the Rail Ombudsman, which is a free, impartial and independent service that passengers can use to escalate unresolved complaints about train and station operators.

Our guidance provides information and advice on level crossing orders and the process for making them.

Working patterns can create safety risks if they are not properly planned and controlled.

Crowding on trains and at stations is common and we need to make sure railway companies protect passengers from any health and safety risks when it happens.

Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.