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7 January 2026
Find out your first point of contact if you have any enquiries about rail and road.

Stakeholder engagement

17 December 2025
We monitor on the quality of Network Rail's engagement with its stakeholder community.

Rail passenger assistance ranked for first time by ORR, as regulator investigates Northern Trains’ disability awareness training

12 December 2025
The Office of Rail and Road has today published its first annual benchmarking report on train and station operators’ delivery of passenger assistance. The findings highlight that while passengers are generally satisfied with the standard of assistance when it is delivered, delivery itself can be unreliable with 11% of passengers reporting that they received none of the assistance they booked in