Publications
Draft guidance on complaints handling procedures for licence holders
29 July 2015
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This consultation was on the proposed new complaints handling procedures guidance. It set out what we will look for when exercising our approval role and when monitoring for continuing compliance.
Improvement notices 2015
8 July 2015
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This page contains details of improvement notices issued in 2015.
Enforcement policy for Highways England
3 July 2015
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Date published: 3 July 2015 Closing date: 25 September 2015 This was ORR's second consultation on its new Highways Monitor role. The Highways Monitor was established to monitor the performance and efficiency of Highways England (previously the Highways Agency) in its management and enhancement of the strategic road network – the motorways and major 'A' roads in England. In addition to our
Prohibition notices 2015
23 June 2015
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This page contains details of prohibition notices issued in 2015.
Better health is happening – ORR assessment of progress on occupational health up to 2014, and priorities to 2019
10 June 2015
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This report provides our updated assessment on the management of work-related ill health in the rail industry by the end of our first four year health programme. It covers the period 1 April 2010 to 31 March 2014.
First aid at railway stations
2 June 2015
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When assessing first aid requirements at railway stations it is good practice to consider passengers' needs as well as those of employees.
Stage 6 – Develop an improvement plan
20 May 2015
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Step 6 of the approach to assurance.
Stage 5 – Capture performance information and update bow tie/risk profile
20 May 2015
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The Risk Management Maturity Model (RM3) provides a useful mechanism to understand the capability of the organisation to sustain (or improve) high levels of effective control ie to understand why an organisation is performing as it is. Information captured from the audits can be used to help inform the RM3 evaluation.
Stage 4 – Create/amend the assurance (inspection) framework
20 May 2015
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This stage tests the assumptions made in relation to the controls and their level of effectiveness, and also implements the monitoring arrangements determined in stage 3.