Rail

CP7 passenger train performance reset: consultation on performance measures for 2026 to 2029

12 December 2024

As part of the control period 7 (CP7) passenger train performance reset (CP7 reset), we sought views on the measures to monitor and hold Network Rail to account in years 3 to 5 of the control period.

Rail regulator unveils proposals for new passenger assistance ratings for train companies

11 December 2024

The Office of Rail and Road is asking for views on a new annual assessment, to be launched in 2025, that will rate the performance of how train companies provide assistance to disabled passengers.

Benchmarking operators’ performance in rail passenger assistance

11 December 2024

Sought feedback on a new framework to benchmark the performance of train and station operators’ delivery of assistance to rail passengers.

Regulator accepts Northern’s new plan to improve passenger assistance

6 December 2024

Following ORR calling out its poor performance on reliability of its assistance to disabled passengers, train operator Northern has now provided the rail regulator with an acceptable action plan that sets out how they will improve passenger assistance.

Accessible Travel Policy (ATP)

6 December 2024

Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.

Benchmarking Network Rail's costs

5 December 2024

ORR's latest analysis provides an important check on the costs of delivering rail infrastructure maintenance and renewals.

Benchmarking of Network Rail’s costs

5 December 2024

This page presents our cost benchmarking analysis of Network Rail's costs. It covers the analysis we undertook in different periodic reviews as well as reports we produced as part of our regular monitoring of Network Rail’s cost performance.

Office of Rail and Road December 2024 newsletter

3 December 2024

Summary of consultation responses: guidance on rail open access applications

2 December 2024

Train fare revenue rising slower than passenger journeys

28 November 2024

The latest statistics from the Office of Rail and Road (ORR) show that train fare revenue between April 2023 and March 2024 rose by 14% to £10.4 billion compared to the previous twelve months, but at a slower rate than passenger journeys, which rose 16%. This is partly because passengers are making shorter journeys overall.

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