Rail

Rail regulator’s review could reduce costly ticket refund admin fees

16 February 2022
The Office of Rail and Road (ORR) has today called on train ticket retailers to reflect the actual costs incurred when charging administration fees on train ticket refunds. Although the current cap on admin fees is set at £10, ORR has found that on average the actual costs of processing refunds amount to less than £5.

Determined appeals under Network Rail's Network Code

14 February 2022
Under Part M of Network Rail's Network Code, a party can appeal to ORR against any determination made by the relevant panel of the Access Disputes Committee which it considers to be wrong or unjust because of a serious procedural or other irregularity.

Health and safety strategy and guidance

18 January 2022
Our health and safety regulatory strategy sets out our approach to regulating health and safety risks created and managed by Britain’s railways. t looks at how we drive continuous improvement, deliver cost effective and safe railway, to be amongst the safest in the world.

Department for Transport

18 January 2022
The Department for Transport provides strategic direction and funding to the railways in England and Wales and buys rail franchises and projects. Their work is directed and overseen by the Secretary of State for Transport and his team.

Britain's Railway in Numbers campaign

18 January 2022
Today we have launched ‘Britain’s Railway in Numbers’ – a series of short animations providing key information from some of our most popular statistical releases.

Glossary

13 January 2022
Office of Rail and Road glossary of terms.
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